Privacy Policy
Privacy Policy
Last Updated: [10.08.2026]
Jagan Charak (“Jagan Charak”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, purchasing our products, communicating with us, or otherwise interacting with our online services.
This Privacy Policy explains what personal information we may collect, why we collect it, how we use and protect it, when it may be shared, and the privacy choices and rights that may be available to you.
By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.
1. Personal Information We Collect
Depending on how you interact with Jagan Charak, we may collect personal information including:
1.1 Information You Provide to Us
When you place an order, create an account, contact us, subscribe to communications, or otherwise interact with our website, we may collect:
Ø Name, Email, Address, & Telephone number
Ø Billing & Delivery Address
Ø Account information
Ø Products purchased or viewed
Ø Order and transaction information
Ø Messages, enquiries, reviews, or other information you voluntarily provide
1.2 Payment Information
When you purchase products through our website, payment information may be collected and processed by our authorised payment service providers. Depending on the payment method used, this information may include card details, billing information, transaction identifiers, or other information necessary to process your payment. We may not directly store complete payment card details when payments are processed through third-party payment providers.
1.3 Information Collected Automatically
This information helps us understand how visitors use our website and allows us to improve website functionality, security, performance, and customer experience. When you access our website, certain technical information may be collected automatically, including:
Ø IP address, Browser type, and Version
Ø Device & Operating system
Ø Website pages, Date, & Time of viewed/visit
Ø Referring website or source
Ø Approximate geographic location
Ø Website interaction information
Ø Cookie & Device identifiers
2. How We Use Personal Information
We may use personal information for purposes including:
Ø Processing and managing customer orders
Ø Processing payments and transactions
Ø Creating and managing customer accounts
Ø Providing customer support
Ø Responding to enquiries and requests
Ø Communicating important information relating to purchases or accounts
Ø Personalising the website experience
Ø Maintaining and improving our website and services
Ø Detecting, preventing, and investigating fraud, misuse, or security incidents
Ø Maintaining business and transaction records
Ø Conducting analytics and understanding website performance
Ø Improving our products, marketing, and customer experience
Ø Sending promotional communications where permitted by applicable law
Ø Complying with applicable legal and regulatory obligations
Ø Protecting our legal rights, customers, website, and business
3. Legal Bases for Processing
Where laws such as the General Data Protection Regulation (“GDPR”) or similar privacy legislation require us to identify a legal basis for processing personal information, we may rely on one or more of the following:
3.1 Contractual necessity: where processing is necessary to provide products or services requested by you.
3.2 Consent: where you have voluntarily provided consent for a particular activity.
3.3 Legitimate interests: where processing is reasonably necessary for our legitimate business interests and those interests are not overridden by your applicable privacy rights.
3.4 Legal obligations: where processing is required for us to comply with applicable laws or regulatory obligations.
4. Cookies and Similar Technologies
Jagan Charak may use cookies and similar technologies to operate and improve our website. Cookies are small data files that may be stored on your browser or device when you visit a website. We may use:
4.1 Essential Cookies
These cookies support fundamental website functions such as security, account authentication, shopping functionality, and maintaining website preferences.
4.2 Analytics Cookies
Analytics technologies may help us understand how visitors use our website, including which pages receive visits and how customers navigate through the site.
4.3 Functionality Cookies
These technologies may remember preferences and provide improved or personalised website functionality.
4.4 Advertising and Marketing Cookies
Where applicable and permitted, these technologies may help us understand the effectiveness of advertising campaigns or provide advertisements that may be more relevant to visitors.
Where required by applicable law, we will seek your consent before placing non-essential cookies or similar tracking technologies.
You can also manage certain cookies through your browser settings. Disabling cookies may affect how some areas of the website function.
5. How We Share Personal Information
We do not sell personal information simply for monetary payment.
We may disclose personal information to trusted third parties when reasonably necessary to operate our ecommerce business, including:
Ø Ecommerce platform providers
Ø Website hosting providers
Ø Payment processors
Ø Information technology providers
Ø Analytics providers
Ø Marketing and advertising service providers
Ø Customer communication platforms
Ø Fraud prevention and cybersecurity providers
Ø Professional advisers such as accountants, auditors, insurers, or lawyers
Ø Government agencies, courts, regulators, or law-enforcement authorities where legally required
Third-party providers may only receive information reasonably necessary to perform the services they provide to us, subject to applicable contractual and legal requirements.
6. International Data Transfers
Some of our technology providers, payment providers, cloud service providers, analytics providers, or other service providers may operate or store information outside Australia. As a result, your personal information may be processed or stored in Australia or other countries in which our service providers operate.
Where required by applicable privacy legislation, we take reasonable steps to ensure appropriate protections are in place when personal information is disclosed or transferred internationally. Depending on our service providers and technology infrastructure, countries in which information may be processed can change over time.
You may contact us if you would like further information about how international transfers relating to your personal information are handled.
7. Marketing Communications
Where permitted by applicable law, we may use your contact details to provide information about Jagan Charak products, promotions, offers, launches, or other marketing communications that may be relevant to you. Where consent is required, marketing communications will be sent only where appropriate consent has been obtained. You may unsubscribe from marketing emails by using the unsubscribe option included in the relevant communication or by contacting us.
Unsubscribing from promotional communications does not necessarily prevent us from sending important non-promotional communications concerning your account, purchases, privacy requests, security, or other necessary service communications.
8. Data Security
We take reasonable administrative, technical, and organisational measures designed to protect personal information against:
Ø Unauthorised access
Ø Misuse
Ø Interference
Ø Loss
Ø Alteration
Ø Unauthorised disclosure
Ø Destruction
Security measures may include access restrictions, secure systems, encryption where appropriate, authentication measures, monitoring, and the use of reputable technology and payment providers.
However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.
Customers are responsible for maintaining the confidentiality of their account credentials and should contact us if they believe their account or information may have been compromised.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or where retention is required for legitimate business, accounting, security, fraud-prevention, regulatory, or legal purposes. When information is no longer reasonably required, we may securely delete, destroy, or de-identify it where appropriate.
Retention periods may vary depending on:
Ø The type of information involved
Ø Why the information was collected
Ø Applicable legal obligations
Ø Business recordkeeping requirements
Ø Security and fraud-prevention needs
Ø Whether an ongoing customer relationship exists
10. Your Privacy Rights
Depending on your location and applicable privacy legislation, you may have rights relating to your personal information.
These may include the right to:
Ø Request access to personal information we hold about you
Ø Request correction of inaccurate or incomplete information
Ø Request deletion of personal information in certain circumstances
Ø Request restriction of certain processing
Ø Object to certain processing activities
Ø Withdraw consent where processing relies on consent
Ø Request a portable copy of certain personal information
Ø Opt out of certain marketing communications
Ø Lodge a complaint with an applicable privacy or data-protection authority
Not all rights apply in every country or circumstance. We may need to verify your identity before processing a privacy request in order to protect your information from unauthorised disclosure. To exercise an applicable privacy right, please contact us using the contact information provided below.
11. Australian Customers
As an Australian-based business, Jagan Charak handles personal information with regard to applicable Australian privacy requirements, including the Privacy Act 1988 (Cth) and Australian Privacy Principles where they apply to our activities.
Australian customers may contact us to request access to or correction of personal information we hold about them.
If you believe your personal information has been handled improperly, please contact us so that we can investigate your concern.
Where applicable, individuals may also have the right to contact the Office of the Australian Information Commissioner regarding privacy concerns.
12. European Economic Area and United Kingdom Users
Where applicable privacy legislation provides additional rights to individuals located in the European Economic Area or United Kingdom, those individuals may have rights concerning access, correction, erasure, restriction, objection, data portability, and withdrawal of consent.
These rights are subject to applicable legal limitations and exceptions.
Where legally required, we will also obtain appropriate consent before using non-essential cookies or certain tracking technologies.
13. Other International Customers
Because Jagan Charak serves customers internationally, additional privacy rights may apply depending on where you live.
Where applicable privacy legislation provides additional rights or protections beyond those described in this Privacy Policy, we intend to handle valid requests in accordance with the laws applicable to our processing activities.
You may contact us to ask about privacy rights available in your jurisdiction.
14. Children's Privacy
Our website and products are intended for a general consumer audience and are not specifically directed at young children.
We do not knowingly seek to collect personal information from children where parental or guardian consent would be required under applicable law.
If you are a parent or legal guardian and believe that a child has provided personal information to us without appropriate authorisation, please contact us so that we can review the matter and take appropriate action.
15. Third-Party Websites and Services
Our website may contain links to external websites, applications, social media platforms, payment providers, or other third-party services.
Those third parties operate independently from Jagan Charak and may have their own privacy practices.
We encourage users to review the privacy notices of external services before providing personal information to them.
We are not responsible for the privacy practices of independent third-party websites or services that we do not control.
16. Social Media
If you interact with Jagan Charak through social media platforms, we may receive information associated with your interaction, depending on the platform, your privacy settings, and applicable laws.
Social media platforms may separately collect and process information under their own privacy policies.
17. Analytics and Advertising Technologies
We may use third-party analytics, advertising, and measurement technologies to understand website usage, improve our marketing activities, measure campaign effectiveness, or provide more relevant advertising.
Depending on the technologies used, these providers may collect information such as:
Ø IP address & Browser information
Ø Device information & Website activity
Ø Pages visited & Referral information
Ø Advertising identifiers
Ø Cookie or similar identifiers
Where consent is required by applicable law, such technologies will be used only after the required consent has been obtained.
18. Automated Decision-Making
We do not intend to make decisions that produce significant legal effects for customers solely through automated processing unless such processing is permitted under applicable law.
Automated technologies may nevertheless be used for routine purposes such as fraud detection, website security, product recommendations, analytics, or advertising optimisation.
19. Data Breaches and Security Incidents
If we become aware of a data breach or security incident involving personal information, we will assess the circumstances and take reasonable steps to contain, investigate, and address the incident.
Where applicable law requires individuals or regulatory authorities to be notified of an eligible or reportable data breach, we will take appropriate steps to provide the required notification.
20. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to:
Ø Our privacy practices
Ø Website functionality
Ø Technology providers
Ø Business operations
Ø Legal or regulatory requirements
We encourage users to review this Privacy Policy periodically.
21. Privacy Complaints
If you have a question, concern, or complaint regarding how Jagan Charak handles your personal information, please contact us using the details below.
We will review privacy complaints and aim to respond within a reasonable period.
If you remain dissatisfied, you may have the right to contact the relevant privacy or data-protection regulator in your jurisdiction.
22. Contact Us
For questions about this Privacy Policy, requests relating to your personal information, or privacy-related concerns, please contact:
Email –
For privacy requests, please include sufficient information for us to identify your request and respond appropriately.