Return & Refund
Refund Policy
Last Updated: [10.08.2026]
At Jagan Charak, customer satisfaction is important to us. This Refund Policy explains the circumstances in which customers may request a refund for products purchased through our online store.
This policy applies specifically to refund requests and does not address separate matters relating to delivery, order cancellation, privacy, or general website terms.
1. Refund Eligibility
Customers may request a refund where a product received:
- Is faulty or defective or damaged
- Is significantly different from its description
- Is incorrect compared with the product ordered
- Has a major manufacturing defect
- Is otherwise eligible for a refund under applicable consumer protection laws
All refund requests are reviewed individually.
Approval of a refund may depend on the nature of the issue, supporting information provided, product condition, purchase records, and applicable consumer protection requirements.
2. Refund Request Period
Customers should contact Jagan Charak within 24 Hrs. of receiving the product if they wish to request a refund.
Where an issue involves a defective, faulty, or incorrectly supplied product, customers should notify us as soon as reasonably possible after discovering the problem.
Statutory consumer rights that apply to a purchase are not affected by an internal notification period where those rights cannot legally be excluded or restricted.
3. How to Request a Refund
Providing complete information can help us review the request more efficiently. To submit a refund request, please contact our customer support team at:
Email: [Insert Customer Support Email]
Please provide:
Ø Your Name, Mobile Number, Product Name, & Order Number
Ø Email address associated with the purchase
Ø Explanation of the issue, Mention Date the issue was identified
Ø Clear photographs or videos where appropriate
Ø Any other information reasonably required to assess the request
.4. Proof of Purchase
Proof of purchase may be required before a refund request can be processed. If Jagan Charak cannot identify or verify the relevant purchase, additional information may be requested.
Acceptable information may include:
- Order confirmation
- Order number
- Purchase receipt
- Transaction record
- Email confirmation
5. Faulty or Defective Products
If a product has a genuine fault or manufacturing defect, please contact us with details of the problem.
We may request photographs, videos, or other reasonable evidence to help determine the nature of the fault.
Where the product qualifies for a refund under this policy or applicable consumer law, Jagan Charak will provide the appropriate refund after the claim has been assessed and approved.
6. Damaged Products
If you receive a product that is damaged, please contact Jagan Charak promptly.
Your request should ideally include clear photographs showing:
- The damaged product
- The specific damaged area
- Product labels, where applicable
- Any other relevant evidence
This information helps us verify the issue and assess the refund request.
7. Incorrect Products
If you receive a product that is materially different from the product shown on your confirmed order, please contact Jagan Charak.
Please provide:
- Your order number
- Details of the product ordered
- Details of the product received
- Photographs of the product received
Once the issue has been verified, we will determine the appropriate resolution in accordance with this Refund Policy and applicable consumer protection obligations.
8. Products Not as Described
Customers may contact Jagan Charak if a product is materially different from the description, specifications, or representation provided on our website at the time of purchase.
Minor variations that are reasonably expected because of product materials, manufacturing processes, screen displays, photography, lighting, or handmade characteristics may not necessarily constitute a product defect or significant description error.
Each request will be assessed according to the circumstances.
9. Change-of-Mind Refunds
Jagan Charak may choose whether to offer refunds for change-of-mind purchases where the product is not faulty, damaged, or incorrectly supplied.
Our standard change-of-mind position is:
[Choose and insert one of the following before publishing:]
Option A: We do not provide refunds solely because a customer changes their mind.
Option B: Change-of-mind refund requests may be considered within 48 hrs, subject to the product being unused, unworn, unopened, and in its original condition.
Any mandatory consumer rights available under applicable law remain unaffected.
10. Product Condition
Where product condition is relevant to a refund request, the product should generally be:
- Unused
- Unworn
- Unwashed
- Unaltered
- Free from customer-caused damage
- Complete with original accessories
- Accompanied by applicable tags or labels
These requirements do not prevent customers from exercising mandatory rights relating to genuinely faulty or defective products where applicable law provides otherwise.
11. Non-Refundable Products
Subject to applicable consumer protection laws, certain products may not qualify for discretionary refunds, particularly where they have been:
- Personalised
- Custom-made
- Engraved
- Made according to customer specifications
- Used or worn
- Altered after purchase
- Damaged through misuse
- Damaged through improper care
- Purchased as a final-sale item where clearly identified before purchase
- Unable to be accepted for hygiene or health reasons after being opened or used
Products that are faulty, defective, incorrectly supplied, or otherwise covered by mandatory consumer protections will be considered separately according to applicable law.
12. Personalised and Custom-Made Products
Because personalised and custom-made products are created specifically according to customer instructions, they may not qualify for discretionary refunds simply because the customer no longer wants the product.
However, customers should contact Jagan Charak if a personalised or custom-made product:
- Has a manufacturing defect
- Contains an error caused by Jagan Charak
- Is materially different from the approved specifications
- Otherwise qualifies for protection under applicable consumer law
Errors resulting from information, spelling, measurements, designs, or specifications supplied incorrectly by the customer may not qualify for a refund.
13. Sale and Promotional Products
Products purchased during sales, special promotions, promotional events, or using discount codes may be subject to the same refund assessment principles unless the product was clearly identified as final sale and such limitation is permitted by applicable law.
Mandatory consumer protections continue to apply regardless of promotional pricing where required by law.
14. Gift Cards
Subject to applicable law, gift cards, store-value cards, or digital gift certificates are generally not refundable for cash unless:
- Required by applicable law
- Issued incorrectly
- A technical error occurred
- Jagan Charak expressly approves the request
Applicable statutory requirements will take priority where necessary.
15. Refund Review Process
After receiving a refund request, Jagan Charak may:
- Verify the order details.
- Review the reason for the refund request.
- Examine photographs, videos, or supporting evidence.
- Request additional information where reasonably necessary.
- Determine whether the request meets applicable refund criteria.
- Notify the customer of the outcome.
Submitting a refund request does not automatically guarantee approval.
16. Approved Refunds
If a refund request is approved, Jagan Charak will notify the customer.
Approved refunds will generally be issued using the original payment method where reasonably possible.
Depending on the payment provider, banking institution, currency, and destination country, additional processing time may be required before the funds appear in the customer's account.
17. Refund Processing Time
After a refund has been approved and submitted by Jagan Charak, we aim to process it within:
[Processing Time: 5–10 business days]
Please note that this represents our processing period. Banks, card issuers, payment gateways, and other financial institutions may require additional time to display the refund.
Jagan Charak does not control the internal processing times of third-party financial institutions.
18. Original Payment Method
Refunds are generally credited to the same payment method used for the original purchase.
This may include:
- Credit card
- Debit card
- Digital payment service
- Other supported payment methods
If the original payment method is unavailable, expired, or otherwise unable to receive the refund, Jagan Charak may contact the customer to determine an appropriate alternative method where permitted.
19. Partial Refunds
In certain circumstances, a partial refund may be appropriate.
Examples may include situations where:
- Only part of a multi-product purchase qualifies
- The issue affects only a portion of a product or set
- A mutually agreed partial adjustment is appropriate
Any partial refund will be communicated to and confirmed with the customer.
20. Duplicate Payments
If a customer believes they have been charged more than once for the same transaction, they should contact Jagan Charak with:
- Order number
- Transaction information
- Date of payment
- Evidence of the duplicate charge
We will review available payment records.
Where a genuine duplicate payment is confirmed, the duplicate amount will be addressed accordingly.
21. Promotional Discounts
Where a refund is approved for a product purchased using a promotional code, discount, bundle price, or special offer, the refund value will generally be calculated based on the amount actually paid for the relevant product.
The original undiscounted retail price will not normally be used to calculate the refund.
22. Currency Conversion and International Payments
Jagan Charak serves customers in multiple countries.
For international transactions, payment processors, banks, or card providers may apply currency conversion rates or foreign transaction charges.
Where a refund is approved, currency exchange fluctuations may mean the amount appearing in the customer's local currency differs slightly from the amount originally displayed.
Exchange rates and third-party banking charges are generally determined by the applicable financial institution rather than Jagan Charak.
23. Refunds to Expired or Replaced Cards
If the payment card used for the original transaction has expired or been replaced, many banks can still route an approved refund to the customer's current account.
Customers experiencing difficulties should contact their card issuer or financial institution.
If additional assistance is required, customers may contact Jagan Charak with the relevant order details.
24. Refund Delays
If Jagan Charak confirms that a refund has been processed but it does not appear in your account, please:
- Check your account activity
- Contact your bank or card issuer
- Contact the relevant payment provider
- Allow the financial institution's normal processing period
If the refund remains unavailable after the expected banking processing period, please contact us so we can check the transaction information available to us.
25. Abuse or Fraudulent Refund Requests
Jagan Charak reserves the right to investigate refund requests where there is reasonable concern regarding:
- Fraud
- False claims
- Altered evidence
- Repeated abuse of the refund process
- Unauthorised transactions
- Misrepresentation of product condition
We may request additional evidence before approving such requests.
Nothing in this section restricts legitimate statutory consumer rights.
26. Australian Consumer Rights
Jagan Charak is based in Australia.
Nothing in this Refund Policy is intended to exclude, restrict, or modify consumer guarantees or other rights that cannot lawfully be excluded under applicable Australian consumer protection legislation.
Customers may have statutory remedies where products have major or minor failures, are unsafe, are not of acceptable quality, or do not meet applicable consumer guarantees.
Where mandatory legal rights provide greater protection than this policy, those rights will apply.
27. International Customers
Because Jagan Charak sells products internationally, customers in other countries may have additional mandatory rights under their local consumer protection laws.
The availability and nature of these rights may vary according to jurisdiction.
Nothing in this policy is intended to remove mandatory consumer rights that cannot legally be excluded.
Where applicable local law provides customers with additional refund rights, Jagan Charak will handle eligible requests in accordance with those requirements.
28. Policy Updates
Jagan Charak may update this Refund Policy periodically to reflect changes to our business operations, products, payment processes, or applicable requirements.
The latest version will be displayed on our website with an updated “Last Updated” date.
29. Contact Us About a Refund
For refund-related questions or to submit a refund request, please contact:
Business Name: Jagan Charak
Country: Australia
Website: https://charakherbware.com/
Email: jagangroup33@gmail.com
Phone: 0416333355
When contacting us, please include your order number, product details, reason for the request, and supporting photographs or other evidence where applicable so that we can assess your request efficiently.